By creating an account or using this platform as a rider, you agree to the following terms. Please read them carefully before booking any ride.
1. Eligibility
You must be at least 18 years of age to register as a rider. By registering, you confirm that the information you provide is accurate and up to date. We reserve the right to suspend or terminate accounts found to contain false information.
2. Account Responsibility
You are solely responsible for maintaining the confidentiality of your login credentials. Any activity performed under your account is your responsibility. Notify us immediately at support if you suspect unauthorized access.
3. Booking a Ride
When you request a ride, you enter into a direct service agreement with the driver. We act as a technology platform connecting riders and drivers — we are not a transportation provider. Ride availability depends on driver presence in your area.
Set your pickup and destination accurately before confirming.
Fare estimates are displayed before booking and may vary due to traffic or route changes.
Rides are confirmed only after a driver accepts your request.
4. Fares & Payment
Fares are calculated based on distance, time, and applicable surcharges. All fares are displayed in BDT (৳). You agree to pay the full fare upon trip completion.
Payment may be made via cash or in-app wallet as available.
Additional charges (tolls, waiting time) may apply and will be shown at trip end.
Receipts are available in-app after each completed trip.
5. Cancellation Policy
You may cancel a ride before the driver arrives. Repeated cancellations or cancellations after the driver has arrived may result in a cancellation fee and/or temporary account restrictions.
Cancellations within 2 minutes of booking: no fee.
Cancellations after 2 minutes: a nominal fee may apply.
6. Rider Conduct
You agree to treat drivers with respect. The following are strictly prohibited:
Verbal or physical abuse of any driver or third party.
Damaging the driver's vehicle.
Requesting the driver to break traffic laws.
Travelling with more passengers than the vehicle capacity.
Consuming alcohol or illegal substances during the trip.
Violations may result in permanent account suspension and legal action.
7. Lost & Found
We are not responsible for items left in a vehicle. If you leave an item behind, you may contact the driver through the app. Retrieval of items is at the driver's discretion and availability.
8. Safety
Always verify the vehicle plate number and driver photo before boarding. Use the share-trip feature for your safety. In case of emergency, contact local authorities (999) and then notify us via the app.
9. Ratings & Feedback
After each trip you will be asked to rate your driver. Your rating contributes to maintaining service quality. Abusive or false ratings violate our community guidelines and may result in account action.
10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the platform, including delays, route deviations, or driver conduct. Our total liability shall not exceed the fare amount of the relevant trip.
11. Changes to Terms
We may update these terms at any time. Continued use of the platform after changes are published constitutes your acceptance of the revised terms.
12. Governing Law
These terms are governed by the laws of the People's Republic of Bangladesh. Any disputes shall be resolved in the courts of Dhaka, Bangladesh.
Contact Us
For questions or complaints, contact our support team via the in-app help section or email info@afride.xyz.
By registering as a driver on this platform, you agree to these terms in full. These terms define your relationship with the platform and your obligations to riders.
1. Eligibility & Registration
To register as a driver you must meet all of the following requirements:
Be at least 21 years of age.
Hold a valid driving license for the vehicle category you intend to drive.
Own or have authorized use of a roadworthy vehicle with valid registration and fitness certificate.
Have a valid National ID Card (NID).
Pass the platform's background verification check.
Providing false documents is grounds for immediate permanent ban and may result in legal proceedings.
2. Independent Contractor Status
You are an independent contractor, not an employee of this platform. You are free to set your own working hours and accept or decline trip requests. The platform does not guarantee a minimum number of trips or earnings. You are solely responsible for your own taxes, insurance, and compliance with applicable laws.
3. Account & App Usage
Your account is personal and non-transferable. Do not share your login credentials.
Only you may go online and accept trips under your account.
Keep your vehicle details, license, and documents up to date in the app at all times.
4. Trip Acceptance & Completion
You are encouraged to maintain a reasonable trip acceptance rate. Consistently declining trips may reduce your visibility in the matching algorithm.
Once you accept a trip, proceed to the pickup location promptly.
Complete the trip to the destination set by the rider. Deviating from the route without rider consent is prohibited.
Always end the trip in the app immediately upon arrival at the destination.
5. Earnings & Payments
Your earnings are calculated based on the platform's fare structure minus the applicable service fee. Earnings are credited to your in-app wallet and may be withdrawn as per the payout schedule shown in the app.
The platform service fee percentage is shown in the app and may be revised with 14 days' notice.
Disputed fares must be reported within 24 hours of trip completion.
Cash payments received from riders must be accurately reported.
6. Driver Conduct
You agree to maintain professional conduct at all times. The following are strictly prohibited:
Verbal or physical abuse of any rider or third party.
Refusing service based on race, religion, gender, or disability.
Requesting additional payment beyond the app fare.
Using a mobile phone while driving.
Driving under the influence of alcohol or drugs.
Picking up additional passengers without rider consent.
Sharing rider personal information with third parties.
7. Vehicle Standards
Your vehicle must at all times be:
In a clean and roadworthy condition.
Registered with a valid fitness certificate and tax token.
Covered by valid insurance as required by applicable law.
We may request vehicle inspection at any time. Failure to maintain standards may result in account suspension.
8. Ratings & Performance
Riders rate each trip. Maintaining a high rating is your responsibility. Accounts with consistently low ratings may be temporarily suspended pending review. Repeated violations of these terms will result in permanent deactivation.
9. Account Suspension & Termination
We reserve the right to suspend or terminate your account at any time for violation of these terms, fraudulent activity, or behavior that endangers rider safety. You may appeal a suspension by contacting driver support within 7 days.
10. Limitation of Liability
The platform is not liable for accidents, injuries, property damage, or losses arising during trips. You are responsible for maintaining appropriate insurance coverage. Our total liability to you shall not exceed the earnings credited to your account in the 30 days preceding the relevant event.
11. Changes to Terms
We may update these terms at any time. You will be notified via the app. Continued use after notice constitutes acceptance of the revised terms.
12. Governing Law
These terms are governed by the laws of the People's Republic of Bangladesh. Disputes shall be resolved in the courts of Dhaka, Bangladesh.
Contact Us
Reach driver support via the in-app help section or email info@afride.xyz.
By registering as a fleet owner on this platform, you agree to the following terms. These terms govern your ownership and management of vehicles listed under your fleet account.
1. Eligibility
To register as a fleet owner you must:
Be at least 21 years of age.
Provide a valid National ID Card (NID).
Be the legal owner or authorized operator of the vehicles you register.
Pass the platform's identity verification process.
2. Account & Profile
Your fleet owner account is personal and non-transferable. You are responsible for all activity conducted under your account. Keep your contact details and documents current at all times.
3. Vehicle Registration
Each vehicle added to your fleet must meet the following requirements at the time of registration and throughout its active period on the platform:
Valid vehicle registration certificate.
Valid fitness certificate issued by the relevant transport authority.
Valid tax token.
Roadworthy condition — clean interior and exterior, functioning safety features.
Valid insurance as required by applicable law.
Vehicles that do not meet these standards will be rejected or suspended pending compliance. You must notify us promptly if any document expires or if a vehicle is taken out of service.
4. Driver Assignment
You may assign drivers to your vehicles as permitted by the platform. All assigned drivers must independently register and pass the platform's driver verification. You are responsible for ensuring that drivers operating your vehicles are licensed, qualified, and compliant with platform driver terms.
Do not allow unlicensed or unverified individuals to drive your registered vehicles.
You remain liable for your vehicles regardless of which driver operates them.
5. Revenue & Earnings
Earnings from trips completed by drivers using your vehicles are tracked in the platform. The revenue split between the platform, driver, and fleet owner is as displayed in your fleet dashboard and is subject to change with 14 days' notice.
Earnings are credited to your in-app wallet after applicable deductions.
Payouts are processed per the schedule shown in the app.
Disputed earnings must be reported within 48 hours via in-app support.
6. Vehicle Availability
You may toggle vehicle availability at any time from your fleet dashboard. Vehicles marked as available are eligible for trip assignments. You agree not to list vehicles that are undergoing maintenance, have expired documents, or are otherwise unfit for service.
7. Maintenance & Compliance
You are solely responsible for the maintenance, roadworthiness, and legal compliance of all vehicles in your fleet. The platform accepts no liability for mechanical failures, accidents, or legal violations arising from poorly maintained or non-compliant vehicles.
8. Inspection & Audit
We reserve the right to request physical or document-based inspection of any vehicle in your fleet at any time. Non-compliance with an inspection request within the specified timeframe may result in the affected vehicle being suspended from the platform.
9. Suspension & Removal of Vehicles
A vehicle may be suspended or permanently removed from your fleet under the following circumstances:
Expired or invalid documents.
Repeated rider or driver complaints associated with the vehicle.
Failure to meet vehicle standards after a warning period.
Fraudulent listing or misrepresentation of vehicle details.
10. Account Termination
We reserve the right to terminate your fleet account for material breach of these terms, fraudulent activity, or any conduct that endangers platform users. Upon termination, pending earnings will be reviewed and settled as applicable.
11. Limitation of Liability
The platform is not liable for accidents, injuries, or property damage involving your vehicles. You agree to maintain adequate insurance and indemnify the platform against any claims arising from the operation of your fleet vehicles. Our total liability to you shall not exceed the net earnings credited to your account in the 30 days preceding the relevant event.
12. Changes to Terms
We may update these terms at any time. Notice will be provided via the app. Continued use of the platform constitutes acceptance of updated terms.
13. Governing Law
These terms are governed by the laws of the People's Republic of Bangladesh. Disputes shall be resolved in the courts of Dhaka, Bangladesh.
Contact Us
Fleet owner support is available via the in-app help section or email info@afride.xyz.