Privacy Policy

Effective Date: June 1, 2026

This Privacy Policy explains how we collect, use, store, and share information when you use our platform — whether as a rider, driver, or fleet owner. By using the platform, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

• Account data: Full name, email address, mobile number, and password.
• Identity documents: National ID Card (NID), driving license, vehicle registration, fitness certificate, and photos — collected for verification purposes.
• Profile photo: Uploaded during registration or profile update.
• Payment information: Transaction records within the in-app wallet.
• Communications: Messages or reports submitted via in-app support.

1.2 Information Collected Automatically

• Location data: Real-time GPS location while the app is in use, for trip matching, navigation, and safety features. Drivers' location is shared with matched riders during active trips.
• Device information: Device type, operating system, app version, and unique device identifiers.
• Usage data: Trip history, session logs, feature usage, and interaction events within the app.
• Log data: IP address, access timestamps, and error logs for security and debugging.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account.
• Match riders with available drivers.
• Process payments and maintain transaction records.
• Verify identity and documents for drivers and fleet owners.
• Provide customer support and resolve disputes.
• Send trip notifications, receipts, and service updates via push notification or SMS.
• Improve platform features, safety, and reliability.
• Detect and prevent fraud, abuse, and unauthorized access.
• Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell your personal information. We share your information only in the following circumstances:

• Between riders and drivers: During an active trip, the rider's pickup/destination and the driver's name, photo, vehicle details, and live location are shared with each other for safety and navigation purposes.
• Fleet owners and drivers: Fleet owners can view trip activity, earnings, and document status for vehicles and drivers registered under their account.
• Service providers: We share data with third-party service providers (e.g., SMS gateway, push notification services, cloud storage) who process data on our behalf under strict data processing agreements.
• Legal obligations: We may disclose information to law enforcement or government authorities when required by law, court order, or to protect the safety of users and the public.
• Business transfers: In the event of a merger, acquisition, or asset sale, user data may be transferred as part of the transaction. You will be notified before your data is transferred and becomes subject to a different privacy policy.

4. Location Data

Location access is required for core platform functionality. Specifically:

• Riders: Location is used to set pickup points and track the driver's approach.
• Drivers: Continuous location is tracked during active trips for navigation and rider safety. Location data is not tracked when the driver is offline.

You may revoke location permission at any time in your device settings, but this will prevent core trip functionality from working.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Certain data (e.g., trip records, financial transactions, identity documents) may be retained for up to 5 years to comply with legal and audit requirements. Upon account deletion, personal data is anonymized or deleted within 90 days, except where retention is legally required.

6. Data Security

We implement industry-standard technical and organizational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS).
• Secure storage with access controls.
• Regular security reviews and monitoring.

No method of transmission or storage is 100% secure. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your account and associated data, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to processing of your data for marketing purposes.

To exercise any of these rights, contact us at privacy@rideshare.com.

8. Cookies & Tracking

The mobile app does not use browser cookies. We use device identifiers and analytics SDKs to understand app usage and improve the platform. You may opt out of analytics tracking in your account settings.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has registered, we will delete the account promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via push notification or in-app message. The updated policy will be effective from the date published. Continued use of the platform after that date constitutes your acceptance.

11. Governing Law

This Privacy Policy is governed by the laws of the People's Republic of Bangladesh, including the Digital Security Act, 2018 and any applicable data protection regulations.

12. Contact

For privacy-related questions, data requests, or concerns, contact our Data Protection team:

• Email: info@afride.xyz
• In-app: Profile > Privacy & Policy